WELCOME AT THE BROOKLYN CREAMERY (TBC), WE RECOGNIZE THAT YOUR PRIVACY IS IMPORTANT!
In general, you can visit this Web site without telling us who you are or revealing any information about yourself.
TBC may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address, Payment processing details and any other information about you that you willingly submit to the Website during the course of your use or access of the website in any manner across all platforms of use. Once you give your Personal information to us, you are no longer anonymous to us. This will generally occur when you either:
- Visit Online ordering site to place order.
- Enter into a competition or promotion.
- Participate in a survey.
- Subscribe to our mailing list.
- Register for TBC Rewards program.
- Apply for a job.
- Request information regarding our Franchise system.
- Submit website feedback
Where ever TBC collects personal information about you from someone else, TBC or the franchisee will take reasonable steps to advise you.
USE AND DISCLOSURE
You always have the option to not provide information by choosing not to use a particular service or feature on the Website.
Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified.
The Brooklyn Creamery may use the personal information that you submit to restaurant and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:
- To allow you to participate as TBC Rewards member.
- To process any job application you may submit.
- To provide you with any restaurant or promotion information you may request.
- To process any online ordering.
- To determine the number of visitors to our websites and conduct reviews of our sites.
- To fulfill prizes, awards and purchases.
- To respond to specific requests from visitors.
- To keep you informed about any changes to our websites.
- To conduct marketing research.
And to now and again send you offers or information on products or services that we consider will be of interest to you.
Note: If you wish to unsubscribe from receiving any promotional communication from us please sms DOM UNSUB at 5757575 to unregister.
Further information on how we use your personal information when using our Internet ordering system: When using The Brooklyn Creamery internet ordering system additional information is collected when you order ice cream online. This information assists in the delivery to your door and to verify your payment processing details. The internet order system also stores information about your order to help you remember and re-order the same menu in future.
THIRD PARTY DISCLOSURE
TBC may share statistics and personal information between themselves and with companies that are related to TBC including our other affiliates and international branches to help and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services.
Personal information that you submit to TBC may be disclosed to a third party: such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted.
TBC may disclose your Personal information if required to do so by law or in good faith belief that such disclosure is reasonably necessary in court proceedings or required in compliance to court orders or other legal processes.
TBC may also disclose Personal information to Law enforcement offices, third party rights owners, or others in good faith belief that such disclosure is reasonable necessary to enforce our Terms and conditions or the Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protects the rights, property or personal safety of our users or the general public.
ACCESS, ACCURACY AND SECURITY
The Brooklyn Creamery will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us. The Brooklyn Creamery will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.
The Brooklyn Creamery will not collect, use or disclose sensitive information except with your specific consent.
CLICK STREAM DATA
Each time you visit The Brooklyn Creamery site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. The Brooklyn Creamery may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. TBC may use this information to evaluate and improve TBC websites.
A Cookie is a piece of information that our web server may send to your machine when you visit The Brooklyn Creamery site. A Cookie helps us to recognize you when you re-visit our sites and to co-ordinate your access to different pages on the sites. For example, once you have placed a new ice-cream order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order your favourite ice-cream next time. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.
Please note that due to the perishable nature of our ice cream products, we will be unable to accept returns or exchanges once a delivery is completed. If there is an issue with your order due to the following reasons:
- Incorrect items delivered
- Incorrect quantity of items delivered
- Damaged Product
- Quality Issues
Do write to us on feedback@thebrooklyncreamery and our team will reach out to you to resolve the issue!